Student and Academic Support Lead

Role Description

An exciting opportunity has arisen for an experienced professional administrator with excellent customer service skills, to join the Student and Academic Support Team, embedded within the School of Aerospace, Transport and Manufacturing.  

About the Role

You will be responsible for the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction. You will be the key point of contact for students, staff and external partners on specific courses for advice, guidance and support. 

You will work very closely with academic staff to ensure that the student experience is effective, consistent and of a high standard. It will be important to build good working relationships across the University.

The role will include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential. You will also be able to prioritise and delegate to manage your own workload.

About You

We are looking for an experienced, self-motivated administrator, with a passion for high quality customer service. You will be IT literate, including Microsoft packages and database applications. Ideally, you will have experience of academic administration, preferably within a Higher Education Institution, and of working with regulations. You will have a high degree of accuracy and attention to detail and excellent communication skills. Proven analytical, problem-solving and decision-making skills are a must.

In return, you will have exciting opportunities for career development in this key position, and will support world-leading research and education, joining a supportive team environment.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply                                   

For an informal discussion about this opportunity, please contact Paula Tresidder, Student and Academic Support Manager, on (E): paula.tresidder@cranfield.ac.uk

Please do not hesitate to contact us for further details on E: peoplerecruitment@cranfield.ac.uk. Please quote reference number 4818.

Closing date for receipt of applications:   19 May 2024